§ 13.14.070. Utility service disconnection procedure.

A.

The provisions of this Section shall govern all disconnections of utility service for nonpayment of utility charges or for any other cause for which disconnection is authorized under this Code. If payment is not received by the payment due date shown on a utility bill or upon discovery of other cause for disconnection, the Town shall mail to the customer and the occupant at the service address a Notice of Intent to Disconnect Water ("Disconnect Notice"). Town shall impose a fee (in accordance with the Utility Administrative Fee Schedule) on each delinquent account where a Disconnection Notice has been mailed. Service of such notice shall be deemed made on the date deposited in the mail, postage prepaid. The date of disconnection shall be at least ten (10) days from the date of the Disconnection Notice.

B.

The Disconnection Notice shall contain the following:

1.

The name and address of the customer.

2.

The address of the customer which the owner has designated as the billing address.

3.

The service address as furnished by the customer.

4.

The amount to be paid or other basis for disconnection.

5.

The date of the Disconnection Notice.

6.

The deadline for payment of the delinquent account.

7.

Notice that, unless the Town receives payment in full of the delinquent account, prior to the date of disconnection (as such amount and date are identified in the Disconnection Notice), utility service shall be disconnected as provided for in this Section.

8.

Notice that, in lieu of paying the entire amount shown, a customer, prior to the date of disconnection, may notify the Town in writing that the customer disputes the correctness of all or part of the amount shown, if all or part of the amount shown was not the subject of a previous dispute, and exercise the right to formally appeal the disconnection in accordance with Section 13.14.080 below.

9.

Location and times where payments can be made.

( Ord. No. 2016-030, § 15, 9-20-2016 ; Ord. 2007-11 §1, 2007; Ord. 2001-59 §4, 2002; Ord. 97-18 §1(part), 1997; Ord. 96-21 §1(part), 1996; Ord. 93-5 §2(part), 1993)